Clear terms for
every piece.

1. About cheekky

cheekky is an online handmade crochet studio based in Lagos, Nigeria. We currently deliver within Lagos and supported areas of Ogun State. Our pieces are made to order, so production begins only after payment has been verified and the order has entered production.

2. Orders, prices and payment

All prices are displayed in Nigerian naira (NGN). Delivery is charged separately and shown before payment.

An order is confirmed only after cheekky verifies that the exact credit entered the official receiving account.

For catalogue checkout, an accepted custom quote or a private waitlist offer, transfer the exact total once to the displayed Access Bank account. No special narration or internal cheekky reference is required. Underpayments, overpayments, split payments and combined payments are not automatically accepted.

Click I have made the transfer and confirm only the sender account name, sending bank and approximate transfer time. The submission keeps the relevant capacity reserved but remains awaiting verification. Receipt screenshots are not required.

cheekky never requests a PIN, OTP, password, CVV or bank-login information. Overnight transfers remain reserved for review the following morning and email updates are sent throughout.

Customers must provide accurate contact, size, colour and delivery information before payment.

Custom and group orders are quoted separately and are governed by the approved quote and these policies.

3. Production timeline

Standard production takes approximately 4 to 6 weeks.

Production begins 48 hours after verified payment.

The production timeline is an estimate because every item is handmade. If a material delay occurs, cheekky will contact the customer with an updated timeline.

If cheekky cannot complete an order within the stated estimate and the customer does not accept a reasonable revised date, the customer may cancel the unfulfilled order and receive a refund.

4. Cancellations and order changes

Customers may request cancellation through their latest secure order email or status link before production begins. Because production begins 48 hours after verified payment, a cancellation request received within that 48-hour period is eligible for a full refund.

After production begins, change-of-mind cancellation is normally unavailable because materials, labour and production capacity have already been committed.

Requests to change size, colour, delivery details or other specifications should be sent within 48 hours of payment. cheekky will confirm whether the change is still possible.

5. Returns and exchanges

Because cheekky pieces are handmade and made to order, we do not ordinarily accept returns or exchanges for change of mind after production begins or after delivery.

This restriction does not apply where the item is wrong, defective, damaged before delivery, or materially different from the confirmed order.

6. Wrong, damaged or defective items

Please report a visible problem within 48 hours of delivery and include the order reference, a clear description, photographs or video of the item and packaging, and the delivery date.

After review, cheekky will provide an appropriate repair, replacement or refund remedy. The reporting request does not remove any legal right relating to a defect that could not reasonably have been discovered in that period.

7. Custom and made-to-order items

Custom items are produced according to the customer-approved specification or quote.

Once production begins, custom items are not returnable for change of mind.

A custom item remains eligible for a remedy if it is defective, cheekky made an error, or it materially differs from the approved specification.

8. Delivery

cheekky delivers only within supported Lagos and Ogun locations. Lagos Mainland and the Sango–Agbara corridor are ₦5,000; Lagos Island and other supported Ogun locations are ₦10,000. The applicable fee is confirmed before a quote is accepted.

Customers must provide a complete address and reachable phone number. Additional costs caused by incorrect information or repeated failed delivery will be discussed before another attempt.

9. Waitlists and limited capacity

Joining a waitlist does not guarantee a production slot, fixed price or immediate availability.

If a slot becomes available, cheekky may send an offer with a stated deadline. An offer is secured only under its approved payment contract.

10. Refunds

Approved bank-transfer refunds are arranged to a verified customer account. cheekky records the decision and emails the customer when the refund is sent; bank processing time may vary.

A refund may be provided for an eligible pre-production cancellation, inability to fulfil, a wrong item, a verified defect or material difference that cannot reasonably be remedied, or where required by law.

11. Privacy and customer information

cheekky may collect name, email, phone, delivery address, order details, selections, messages and payment-status information to fulfil orders, communicate, prevent fraud, resolve complaints and comply with law.

For transfer verification, cheekky records sender account name, sending bank, approximate transfer time, expected amount and outcome. We do not collect card details, PINs, OTPs, passwords, CVVs, banking credentials or receipt screenshots.

Information is retained only as reasonably necessary for fulfilment, support, compliance, fraud prevention and disputes.

12. Complaints and contact

Use the latest secure order email or status link and include the order reference and enough information to investigate. cheekky will work to resolve the complaint promptly and fairly.

13. Legal rights

These policies are intended to be fair, clear and consistent with applicable Nigerian consumer-protection law. Nothing excludes or limits statutory rights.